Return & Refund Policy

1. Introduction

This Return & Refund Policy outlines the terms for order cancellations, rework guarantees, and refunds for window film sales and custom installation services booked via Gaurav Glass Films. Because our services require glass-specific sizing measurements and on-site applications, our policy focuses on service excellence rather than physical product returns.

2. Cancellations

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If you wish to cancel or reschedule a confirmed consultation or installation service, you must contact our Kolkata desk. If cancellation is done before work begins or film cutting occurs, your advance booking deposits will be handled according to the confirmed timeframe.

3. Rework & Corrections

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If you spot any visible installation defects—such as bubbling, peeling, edge-lifting, or film misalignment—within our designated reporting window, please notify us immediately. We will inspect the affected windows and perform correction or complete film replacement at no additional cost.

4. Refunds

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Refunds (full or partial) are assessed on a case-by-case basis. They are generally only issued if services cannot be rendered due to our capacity limits or if unresolved installation errors are confirmed by our inspectors.

5. Non-Refundable Circumstances

Refunds or free material replacements will not be issued under the following circumstances:

• Change of mind after window films have been custom-cut or fully installed.
• Damage caused by customer negligence, cleaning scrapes, frame modifications, or external structural movements.
• General wear-and-tear defects after the workmanship warranty period has elapsed.

6. How to Request Support

To report an installation issue or request cancellation support, please call our Kolkata experts directly at **6291144626** or **9163635553** with your invoice number, booking date, and photographs of the window concerns.

7. Processing Time

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Once a refund is approved by our management, payment reversals are processed via bank transfer or UPI within a set duration.

8. Contact Us

If you have questions about our service guarantees, reach out to our service team: